Last updated: 18 Feb 2026
Users may request a refund within 24 hours of purchase only if the membership has not been used or activated at the partner fitness centre.
Once the membership is marked as used, scanned, or activated at the partner facility, it becomes non-refundable.
Access to guided wellness or digital content is enabled instantly after payment. Due to the nature of digital delivery, such purchases are generally non-refundable unless access was not granted due to a technical error.
If a payment is deducted but the service is not activated, the amount will be automatically reversed by the payment provider within 5–7 business days.
If a partner fitness centre cancels the service permanently before the membership validity period begins, users are eligible for a full refund.
To request a refund, email us at support@myzen.fit with:
Approved refunds are processed within 5–10 business days to the original payment method.